Premier service cannot make a phone call

I logged a complaint with FNB Premier service on 2-Jun two and a half weeks ago! Still no resolution. <br> <br> I asked them to stop sending sms's in the middle of the night, the premier contact centre have done nothing but send me an email saying 'we cannot get hold of you'. Please don't lie. I rep**** to both your emails and I provided my phone number and contact details. My phone works and I make and receive phone calls every single day. Why can you not get hold of me? please explain that because the rest of the world can. You can but you have not tried. <br> <br> Also - if you can send me emails saying you can't get hold of me why can't you just send me an email to answer my query? <br> <br> Your lack of interest in your premier customers is causing bigger frustration than the problem I reported in the first place.<br>