PREMIER POOR PERSONAL SERVICE BEHIND BEST INTERNET APPS

<p>I am a very loyal FNB banker since 2009. My first account was a Smart Account, then Gold Cheque and now Premier Banking and also have a bond with. My experience at lower tier has been fantastic than this so called dysfuntional purpoted premier banking. Premier Banking in early 2013 was smooth and the turnaround time was super. I could see reason for premium charge for being upgraded to Premier Banking. But it seems things have gone BAD, service is now premiumly poor and is characterised by no response to emails from Premier Banking suite, and when you call you hold for more than 15minutes without attention. This is examplary of bad service.</p> <p> </p> <p>I lost my cards, Credit and Cheque Cards earlier this month. And i havent got luck to talk to anyone at FNB to organise replacement. As a client, i called the Premier Suite countless times and was put on hold for an average of ten minutes without luck. So how would i go about doing shopping now???? My conclusion is, if you are thinking of inefficiency and worst banking for your wealth/ money join FNB, it will give you just that. As much as you are delivering cute internet solutions which i enjoy very much, client relationship is also key. I am really disappointed with you. better move banking to Capitec</p>