Premier like Private - Just a Gimmick

<p>FNB service is non existent. </p> <p> </p> <p>Please contact me in regards to downgrading my accounts to Gold. Dont know why I should pay the banking fees I do when I cannot get anyone to assist me. </p> <p>Purchased data online, it was never sent or activated. I log a call, and get told someone will come back to me within 24 hours. This was the 25th of October. Phone in again on the 27th of October to be informed a call was never logged, reference given of RT ********** 07900. Get promised someone will call me in the morning. Finally phone in on the 31st of October and explain this all again. Please keep in mind its my cell phone account that gets billed when I cant get hold of the "team of bankers" at my disposal and get told sorry....we currently experiencing a higher than normal call volume. </p> <p>Anyway. I phone in again and get promised a team leader will contact me by this morning. I receive an email from Premier who send me a mail confirmation for a airtime purchase I did on the 29th of October which wasnt even the date I am enquiring about.</p> <p>As of the 01st of November at 14:55 I have not heard from anyone accept the automated message informing me that you have a higher than normal call volume. </p> <p>This is not about R300 or 3 gigs of data, its about misleading info and never coming back to me. This is why I cancelled my private banking. Lack of Service. Check my profile history. I now request the same, I dont get service and therefore will like to request that my account be downgraded to the cheapest monthly option you have that supports interet banking. </p> <p> </p> <p>Thank you for your time.</p>