JA
Jeanine A

1 reviews | Active since Dec 2014

04 Mar 2016, 15:20

Premier is a load of ****

Hi there,<br> <br> I don't understand this, I have not received any comms again relating to my cheque card, The last comms I received was in January 2016.<br> <br> I will not be paying for this months bank fees for this account as I couldn't have used it. I am sure you will understand this as well as my frustration. It is absolutely rediculous and what is even more mind-boggling is the ad I heard on the radio this morning? 24 hour assistance and then I only get a response from \premier\" banking 2- to no days after.<br> <br> Also I am seriously now considering closing my account, the service I received over the last 3 months is disgusting "

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Mar 2016, 15:34
Official
Hello jeaninea87,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 882687.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)