Premier Fushion Taking 365 days to resolve

I have app**** for a premier fushion account which was accepted. I submitted my documentation as requested and still to date I have not received any validation. I cannot order a card until validation is completed. How can ANY validation take this long?? I have sent my payslips and statements multiple times. I need to have this resovled by this week so that I know I have my card issued by next week in order for me to process my banking change and investment change to FNB. No joy till now.