Premier downgrade - the long wait to Gold

Due to FNB changing their eBucks rewards. I have had to downgrade my credit card from Premier Banking to Gold.

I submitted my downgrade request on the 14 of July and was told it would take 7 days, 11 days latter and still nothing. I have called Premier banking, ' where there are team of Premier bankers to assist me' numerous occasions but they have limited control over the process. They simply send a email to a black whole where no one can be contacted directly.

I am very disappointed and feel FNB are intentionally taking their time with the downgrade which is totally unacceptable. There is obviously no customer care.

Think its time to give Standard bank a call