1 reviews | Active since Apr 2014
Premier downgrade the long wait for freedom
Due to FNB changing their eBucks rewards. I have had to downgrade my credit card from Premier Banking to Gold.
I submitted my downgrade request on the 14 of July and was told it would take 7 days, 12 days latter and still nothing. I have called Premier banking, ' where there are team of Premier bankers to assist me' numerous occasions but they have limited control over the process. They simply send a email to a black whole where no one can be contacted directly.
I am very disappointed and feel FNB are intentionally taking their time with the downgrade which is totally unacceptable. There is obviously no customer care.
Think its time to give Standard bank a call
Good day Michael,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Your account had been reviewed and it had been noted that it had been successfully downgraded to a Gold Cheque account on the 19/07/2018.
If you have any enquiries please contact FNB Sales and Service Contact Centre on *** option 2 for assistance.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Michael,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Your account had been reviewed and it had been noted that it had been successfully downgraded to a Gold Cheque account on the 19/07/2018.
If you have any enquiries please contact FNB Sales and Service Contact Centre on *** option 2 for assistance.
Regards,
Hello Peter Complaints Team
*** (option one)