Premier credot card

I was contacted a week ago and was told tha5 the card eould be delivered by Mr Delivery on Monday. On Monday pm I received an sms from said company to say it eas delivered ..I held on for ages trying to phone them and never got through. Wednesday I went to the branch I have banked with for 35 years .. they were great and managed after 20minutes to get through ..couriers said they Tried to deliver but I wasnt at work ..i was they then said they would deliver to the branch..by 1600.Today Friday no card at the branch .I then get a phonecall saying they dont deliver to Bracken city .Amazing ..i live two blocks away and you advertise that you can deliver on our doorstep. Yet the branch is a no go . This is really bad business . I then get asked if they must cancel the card and start the whole process again . I am horified that you treat your longstanding clients in this abominable way. All I ask for is for the card to be delivered and this has turnedcout to be a stressful mission . Bronwen @ ********** 527