1 reviews | Active since Oct 2016

14 Oct 2016, 12:12

Premier Credit Card Division. ********** Service and a Plethora of charging Errors

<p>I have never experience worse customer service in my life. It has taken over 2 months to get a response on huge charges on my Premier Account Statement. It's impossible to speak to anyone and on eventually getting hold of a Manager, my calls and messages have been ignored again, Call centre staff do not understand basic interest calculations and no-one can explain why I hav eben charged R494 on a R1,000 withdrawal</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Oct 2016, 12:47
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 732275.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)