Premier Clients - "Optional Service delivery" - One application, two weeks and counting...

It's been two weeks since I app**** for a credit card with your bank FNB. Why am I still contacting your staff to follow up on the status of my application that never seems to be finalized?

Why do YOU make me so angry? Is this a joke to you? Are you entertained?

Whenever I contact your team of *********** Premier "Bankers" I find myself taking tablets to calm down.. Do you want me to die? Is this what you want? Because it is VERY evident that you do not want to provide me with your services.

I have driven to your branches and sat through excruciating, exhausting, time consuming phone calls.. been passed down from department, to department to department... until I finally hear the empty promise repeated to me on SO many occasions... "We will escalate your call...", and sadly, this never happens..

You want me to write lengthy negative reports about your bank, don't you? You love negative feedback from all your unhappy customers, so just admit it.

What happened to the bank I chose to guard my money..the bank I trusted.. the bank that delivered... You are failing FNB... you're failing badly and repeatedly..