JB
Jody B
1 reviews | Active since Jan 2012
27 Jun 2019, 12:00
PREMIER CLIENT - NON EXISTING SERVICE, YET I'M PAYING THE MONTHLY PREMIUM
PREMIER CLIENT.......PLEASE EXPLAIN EXACTLY WHAT THIS IS AS I'M PAYING ADDITIONAL BANK CHARGES BUT THE SERVICE YOU OFFER IS BASICALLY NO-EXISTING AND PATHETIC.... THINK ITS TOME TO DOWN GRADE OR MOVE TO CAPITEC AS THE FNB SERVICE IS DISTASTEFUL AND NOT WORTH THE MONEY I'M CURRENTLY PAYING....TRIED TO CHAT ONLINE WITH THE SECURE CHAT WITH "A BANKER" ONLY TO BE TOLD CALL THE ONLINE CALL CENTRE TO RESOLVE YOUR PROBLEM....*** HONESTLY TIME TO MOVE TO ANOTHER BANK FNB IS CURRENTLY NOW RATED THE WORSE BANK IN MY EYES....
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Jody B's updateReviewer Update
01 Jul 2019, 15:47FNB,
I have to date received 3 calls from your bank regarding the incidents, of this the following happened:
1. First Call, was to acknowledge the complain logged against FNB. 27/06/2019 -12:33pm (4Mins 38 Secs)
2. Second Call, was me explaining in depth the reason for my annoyance regarding the service from FNB listing all my frustrations and advising the Agent I need proper feed back regarding all my concerns, Call Duration 27/06/2019 - 13:54pm (10Mins 43 Secs) I specifically requested proper feed back on all my issues as I need to make a decide if I'm moving my accounts to another bank.
3. Third Call, was to basically tell me that the Online Banking and OPT was down and they are depended on the Service Networks which was resolved at 10am, however when I checked my bank log in details I was having issues at 10:40am, so this problem was never resolved, so easy to blame the Networks, Still no feedback regarding the Wesbank issue when I called to apply for Vehicle Finance, and only got a call back 48 hours later. Still no proper feed back ever thought I requested all this on Thursday with my second call, I request all this for Friday's solution to make a decision over the weekend. 28/06/2019 - 12:21pm (2Mins 46 Secs) No Feed Back
And wasted my weekend, which I could have used to moved to another bank......
Terrible Service from Both Premier as well as the Customer Service in resolving problems and I'm not posting this private......
I have to date received 3 calls from your bank regarding the incidents, of this the following happened:
1. First Call, was to acknowledge the complain logged against FNB. 27/06/2019 -12:33pm (4Mins 38 Secs)
2. Second Call, was me explaining in depth the reason for my annoyance regarding the service from FNB listing all my frustrations and advising the Agent I need proper feed back regarding all my concerns, Call Duration 27/06/2019 - 13:54pm (10Mins 43 Secs) I specifically requested proper feed back on all my issues as I need to make a decide if I'm moving my accounts to another bank.
3. Third Call, was to basically tell me that the Online Banking and OPT was down and they are depended on the Service Networks which was resolved at 10am, however when I checked my bank log in details I was having issues at 10:40am, so this problem was never resolved, so easy to blame the Networks, Still no feedback regarding the Wesbank issue when I called to apply for Vehicle Finance, and only got a call back 48 hours later. Still no proper feed back ever thought I requested all this on Thursday with my second call, I request all this for Friday's solution to make a decision over the weekend. 28/06/2019 - 12:21pm (2Mins 46 Secs) No Feed Back
And wasted my weekend, which I could have used to moved to another bank......
Terrible Service from Both Premier as well as the Customer Service in resolving problems and I'm not posting this private......
JB
Jody B's update01 Jul 2019, 15:47
Reviewer Update
FNB,
I have to date received 3 calls from your bank regarding the incidents, of this the following happened:
1. First Call, was to acknowledge the complain logged against FNB. 27/06/2019 -12:33pm (4Mins 38 Secs)
2. Second Call, was me explaining in depth the reason for my annoyance regarding the service from FNB listing all my frustrations and advising the Agent I need proper feed back regarding all my concerns, Call Duration 27/06/2019 - 13:54pm (10Mins 43 Secs) I specifically requested proper feed back on all my issues as I need to make a decide if I'm moving my accounts to another bank.
3. Third Call, was to basically tell me that the Online Banking and OPT was down and they are depended on the Service Networks which was resolved at 10am, however when I checked my bank log in details I was having issues at 10:40am, so this problem was never resolved, so easy to blame the Networks, Still no feedback regarding the Wesbank issue when I called to apply for Vehicle Finance, and only got a call back 48 hours later. Still no proper feed back ever thought I requested all this on Thursday with my second call, I request all this for Friday's solution to make a decision over the weekend. 28/06/2019 - 12:21pm (2Mins 46 Secs) No Feed Back
And wasted my weekend, which I could have used to moved to another bank......
Terrible Service from Both Premier as well as the Customer Service in resolving problems and I'm not posting this private......
I have to date received 3 calls from your bank regarding the incidents, of this the following happened:
1. First Call, was to acknowledge the complain logged against FNB. 27/06/2019 -12:33pm (4Mins 38 Secs)
2. Second Call, was me explaining in depth the reason for my annoyance regarding the service from FNB listing all my frustrations and advising the Agent I need proper feed back regarding all my concerns, Call Duration 27/06/2019 - 13:54pm (10Mins 43 Secs) I specifically requested proper feed back on all my issues as I need to make a decide if I'm moving my accounts to another bank.
3. Third Call, was to basically tell me that the Online Banking and OPT was down and they are depended on the Service Networks which was resolved at 10am, however when I checked my bank log in details I was having issues at 10:40am, so this problem was never resolved, so easy to blame the Networks, Still no feedback regarding the Wesbank issue when I called to apply for Vehicle Finance, and only got a call back 48 hours later. Still no proper feed back ever thought I requested all this on Thursday with my second call, I request all this for Friday's solution to make a decision over the weekend. 28/06/2019 - 12:21pm (2Mins 46 Secs) No Feed Back
And wasted my weekend, which I could have used to moved to another bank......
Terrible Service from Both Premier as well as the Customer Service in resolving problems and I'm not posting this private......