Premier chat platform - delayed

I love FNB BUT

Urgent: Repeated Poor Experience with Premier Banking Chat Support

Dear FNB Premier Banking Team,

I am extremely disappointed with the service I have received via your Premier Banking chat platform. This is not the first time I have experienced unacceptable delays and ineffective support. Frankly, the chat platform has consistently failed to meet the standard expected of Premier Banking clients.

As someone paying for a premium service, I expect timely, helpful, and professional assistance—something that has clearly not been delivered. I urge you to address this recurring issue immediately and ensure that clients like myself are given the service promised.

Gone are the days of multitasking. Focus on one task / customer on hand, complete the request then move onto the next customer!

I look forward to a prompt and concrete response.