Premier Banking: What a Farce!

I had an unauthorised transaction on my account. I spent over two hours on the phone, trying to get a hold of my premier banker, to no avail. All the contact centres do not answer the calls. They have a standard recording that says: "We are experiencing higher than normal call volumes." This indicates that they do not have sufficient staff and can result in you having to wait for over an hour, to be tended to. How Can We Help You? Once again FNB has proven that when you are in trouble and need their help - they will not be there. The employee 'Aya' in the ***** department, refuses to help, let you speak to a senior staff member or even provide you with a reference number for the call. Once again this proves that FNB premier banking is not personal banking but a call centre. I am on my way to Nedbank Professional banking where I can deal with people.