pvdm
petrus van der merwe
1 reviews | Active since Oct 2017
18 Nov 2021, 10:35
Premier banking waist of money and useless
Refusing to downgrade account from premier
Being a premier account holder means nothing but paying more for bank fees
The app means nothing, when you see a company debits you still for something that has been cancelled 2 months ago and you want to reverse the payment and stop future debits the app refuses to do that and if you phone in to do it you get charged for it
I want this account downgraded immediately, i phoned in and spoke to Danny who told me that a request will be sent but if you upgrade it’s done immediately but downgrade takes for ever
I’m busy moving to another bank that helps you immediately and don’t want to make money out of you
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Replies (1)pvdm
petrus van der merwe's updateReviewer Update
19 Nov 2021, 12:22This is exactly why I'm closing my account with FNB, I requested a downgrade of my account over the phone on hello peter and phoned the complaints department.
my husband gets called his account get downgraded his account fee's get reversed, my account gets left untouched
after spending 45 min with a agent on the phone the account is finally downgraded, but how demekaar is fnb to downgrade the wrong account?
the whole reason for this is your app doesn't allow me to reverse a debit from my pervious short term insurance company that was cancelled more than a month ago and now putting small silly debits through my account, now the chat agent transferred my chat but Roshta wants to charge me a r40 transaction fee even though your app is the one giving problems .
expect to see the complaint on fb and twitter in the next 5 min
my husband gets called his account get downgraded his account fee's get reversed, my account gets left untouched
after spending 45 min with a agent on the phone the account is finally downgraded, but how demekaar is fnb to downgrade the wrong account?
the whole reason for this is your app doesn't allow me to reverse a debit from my pervious short term insurance company that was cancelled more than a month ago and now putting small silly debits through my account, now the chat agent transferred my chat but Roshta wants to charge me a r40 transaction fee even though your app is the one giving problems .
expect to see the complaint on fb and twitter in the next 5 min
pvdm
petrus van der merwe's update19 Nov 2021, 12:22
Reviewer Update
This is exactly why I'm closing my account with FNB, I requested a downgrade of my account over the phone on hello peter and phoned the complaints department.
my husband gets called his account get downgraded his account fee's get reversed, my account gets left untouched
after spending 45 min with a agent on the phone the account is finally downgraded, but how demekaar is fnb to downgrade the wrong account?
the whole reason for this is your app doesn't allow me to reverse a debit from my pervious short term insurance company that was cancelled more than a month ago and now putting small silly debits through my account, now the chat agent transferred my chat but Roshta wants to charge me a r40 transaction fee even though your app is the one giving problems .
expect to see the complaint on fb and twitter in the next 5 min
my husband gets called his account get downgraded his account fee's get reversed, my account gets left untouched
after spending 45 min with a agent on the phone the account is finally downgraded, but how demekaar is fnb to downgrade the wrong account?
the whole reason for this is your app doesn't allow me to reverse a debit from my pervious short term insurance company that was cancelled more than a month ago and now putting small silly debits through my account, now the chat agent transferred my chat but Roshta wants to charge me a r40 transaction fee even though your app is the one giving problems .
expect to see the complaint on fb and twitter in the next 5 min