Premier banking useless

This is the message I received from FNB<br> FNB Premier Banking Online Query Request Ref: SI-739774<br> Thank you for your message on 2015-09-01 at 10:34:46. It has been sent to the Premier Suite, who will respond within one business day.<br> <br> FNB notified me that my card is ready for collection at bracken city. I live in Randburg, work in Krugersdorp. FNB advertises card delivery but the option was never given to me. I phoned Premier banking did not get through, then sent an email which requested the card either be delivered or be sent to the Northgate bank.<br> <br> 5 business days has passed and nothing.