1 reviews | Active since Oct 2017
Premier Banking to benefit who ????
Good day.
I have been informed that on my account I have two profiles created, this is effecting my credit scoring.
On the Premier Suite they informed me it was a profile created in error on their side and it needs to be deleted but I need to go into the bank to do that.
I need to inconvenience myself and take time off to have a profile deleted which wasn't even created by me . This is a fnb error yet I must go into the bank? Why am I paying for premier services if that's the case.
Why are these team of bankers limited in their services yet I must pay them for it ??
Fnb Premier Banking Assistants never know what to do , they can never help,
And this time Mpho Monpanso couldn't even greet me, she made me wait for 10minutes per question I asked her, and she still couldn't answer me.
I need this other status removed and my credit status sorted out.
Mr Naidoo ********** 691
Good Day Mr Brenden Naidoo
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mr Brenden Naidoo
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***