Premier Banking Support Non Existant

I emailed both the credit card and the premier banking contact about a query relating to Credit Card payment for online services. It would seem like Premier Banking is something you now pay for but not getting value. I am going to downgrade my account as no one, and not even the Premier Banker phoned or emailed me. This is an urgent mater as I needed to buy something for someone in Europe (which I have done previously). I understand there is security involved, but I would appreciate response, especially from my "Premier Banker" ... So for me, they can take their Premier account and ##### not to mention the Private Banking account upgrade they offer me on each login) they can stuff that some place too.