1 reviews | Active since Nov 2010
Premier Banking, so not happy with service received
Good day, I phoned FNB Premier Banking on 21/09/2017 to make arrangements for my credit card, but they could not help me and transferred me to the Collections Dept, I explained and said that I wanted to make an arrangement for the payment that is due 26/09/2017 but the lady said that is not possible as my account is not arrears she will not be able to help me, I then asked her, what is FNB's motto "How can we help you" surely they should change because you are not even trying to help me, and then she put down the phone in my ear !!!!!!
Please can a Manager phone me, I want to request for a special payment arrangement on my credit card, I don't want to have a bad credit record.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)