Premier Banking Service via FNB app is appalling

I'm so tired of ****py service, no-one seems to care these days! Why is that? why is is okay to treat life long customers like this? I need your help to verify a public recipient for a local municipality and your Digital Banking Support - Kaayla tells me to contact the municipality directly for confirmation? Not sure if this is a training issue but your support staff should know that municipalities have been added as universal recipients and can be searched....thereafter Kaayla confirms the selection for Alberton. The agent was so eager to get rid of me and ended the chat, I still had questions like what goes under "name", what goes under "recipient ref" I would expect this information to be available to users who need to make payments to public recipients. If it was there I wouldn't have to reach out to your unhelpful staff. The second staff member Segodi in Premier Banking Service ignored me for approximately 10 minutes and conveniently disconnected from the chat and I was redirected again to another staff member called Pretty. I was greeted with a one liner which required me to reiterate my questions. At least Pretty answered my questions although she wasn't sure about what should be present under the recipient reference field. I would hardly call this "Premier Banking service" if you ask me.

Get your act together FNB, your services are less helpful than you think.