Premier Banking Service

I would like to highlight the pathetic service of FNB premier banking <br> <br> I have had a refund due to me from a supplier. On querying with FNB, I was told to provide paperwork etc. and also give the supplier a letter with my credit card details which were changed since the initial transaction.<br> <br> It has been over 3 weeks since calling the premier suite. Every call centre agent gives you a new excuse for FNB not assisting in resolving the matter. I have provided refund receipts and proof of payment from the supplier and still being told you they is a que.<br> <br> I would think that premier account holders have a dedicated service department to resolve issues within a certain time frame which is not the case. Seems as if all customers go in to a single que. Definitely not worth paying a premium for service this bad.<br> <br>