Premier banking secure chat complaint

Started a chat on the app with secure chat to find out if there is anyway that I ca n get a temp loan as my salary gets paid into my account religiously monthly for years now. Due to low credit score I knew I don't qualify but in the past they use to give it to me. So I tell them I have a low credit score and I now I cannot get it but based on banking history can they reconsider. So I get a reply from an agent (sounding like a robot) no there is no loan offer cal x number for other loans.. You see I already knew that and I told you that - but I was expecting a How can we help you. im asking for help. then I complained and asked her to reply with understanding and not reply to react, because that is what we are trained to do to react. Then the chat got disconnected. The agent was Lebogang Mochakichaki. Then I get a message from Teboho saying the system cannot e manipulated!!!! That is not what I asked and felt very disappointed. Yes I have a low score but why am I treated this way. I pay FNB almost R500 in bank charges and you can do nothing for me? FNB - how can we help you? That is a load of *******! I don't know why I bothered,but being loyal is a matter of character. I don't know how to feel and I am seriously contemplating of taking my business away.