1 reviews | Active since Mar 2014
Premier Banking POOR service
FNB calls me to offer a credit card. i advise that I will accept this credit card, but only if I can have the same rate as Absa is offering on my existing card For over 2 weeks I have to call premier banking for feedback. still not certain on the outcome and if credit / pricing has looked at the documents I emailed as every consultant at Premier banking which I spoke to after I have to call differed. I don't understand why their is a premier banking department as nobody their provides any customer service or takes ownership of a client queries.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card Division for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card Division for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)