Premier banking not closing my account

I called fnb premier banking over 3 days ago trying to close my account. I was told the matter has been escalated to card division. I have been calling and no one is able to close my account. What i know is that, it is highly possible that i will be charged pro-rata account fees for an account that i requested to close long ago. I don't want to bank with fnb anymore. I have been a loyal client of fnb since i was a student with a bob card. I recently got a 1.160m bond with fnb which i did a salary deduction stop payment. The salary deposited in my account is -the stop payment. Now i can't get the private client status i qualify for because the salary deposited in my account is less than 32 500. They don't consider the 14k I'm paying for the bond. Please close my account. I will move my business account , my children's fluid accounts and will move my bond with my new bank too. You are taking people for granted. I had left an alternate number with the agent premier banking agent Bonga and all others that I spoke to. Call me on that number.