Premier banking, my foot!

<p>There is no service as under-delivers like FNB Premier Banking. Whenever I contact the "Premier" bankers - the conversation will more often than not end with them saying "I'm unable to help". </p> <p>I recently complimented FNB for fantastic service I got in the branch and I suspected everything would go to **** once my documents went to Premier banking. I was right. A week later I email to get progress on my application. Nothing has happened. They claim they don't have the very documents I submitted at the branch. I don't understand why these people have to constantly fail to help me.</p>