NM
Neo M

1 reviews | Active since Jan 2016

08 Jan 2016, 09:14

Premier Banking is SHOCKING & USELESS

FNB!! Your telephonic Premier Banking service is beyond shocking!! I've called 5 times this morning, and your line hung up on me 3 times. On the 4th attempt, I was assisted by a male who directed my call to switchboard/main menu instead of helping me, on my 5th attempt I was helped by a female who hung up on me. This is not the first time in experiencing issues with Premiere Banking, & it's completely unacceptable. Cancel the service of you cannot deliver efficiently. I've been your client for 20 years and have never experienced bad service until I became a Premier Banking client. There is absolutely no convenience in being a Premier Banking client, just frustrations and useless service & staff. I am EXTREMELY disappointed.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Jan 2016, 10:00
Official
Hello Neo00,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 940301NF.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)