Premier Banking is only a title

I made an ewallet to myself on Sunday 20 May 2023 and proceeded to attempt to withdraw it at the FNB ATM in Attlyn. I got an error message and had to do a second ewallet which managed to withdraw. Following day Monday I went to the branch to get the matter sorted. After an hour and a half I was told that it would be sorted within 7 days. I was told that I can make a follow up at the call centre. I was given a reference number and the number to call. I patiently waited to no avail. I tried to do a follow up with the call centre as I was told at the branch only to be told that I need to physically go to the branch and do that follow up. I went back to the branch and was told that there was an administrative mix up and we went through a different process. 2 and a half hours later I was given a new form and number and told to wait another 7 working days and it would be in my account. 4 months later and 4 hours wasted there is still no R300 in my account and unfortunately I can not keep taking time off from work to follow up R300 that should have been done correctly the first time. If I had been owing the bank this money I would have been hounded to hell or high heaven. I am supposed to be a premier client but I do not feel like I am being treated like a premier client.