Premier Banking is BS

Time 13:17 27.08.2015 After downgrading due to a lack of service from the Premier Banking Suite, my service fee deduction date has changed and no one could explain why. In just two days the service at FNB made me seriously consider changing my bank. It's pathetic and completely unacceptable especially since \service fees"are being deducted for service that's none existent! I eventually received an explanation at 13:40 27.08.2015 \"" we (FNB) deducted the \""pro-rata fees\"" this was not explained to me"