Premier Banking is a myth

I sent 2 separate queries via my online banking to the Premier Banking call centre and have had no feedback for either one - it has been more than 1 working day now - why don't you respond? I have logged other queries via this tool in the past and of the 4 queries I submitted this year have only received feedback on 1! Shocking service! I used to be an FNB supporter but with the changes in EBucks and lack of service I'm experiencing these days I no longer support FNB in conversations with friends, family and colleagues.<br> Ref: SI-***-09-07 at 07:13:10<br> Ref: SI-***-09-07 at 20:55:16