1 reviews | Active since Jul 2013
Premier Banking is a marketing trick, they useless
I am appalled that the "premier" banking is just a marketing trick. They dont bother feeding back to clients when asked to get information in increasing their portfolio with FNB. They claim they will call you within 2 working days to attend to you but they dont. Nothing happens, after numerous tweets i am still awaiting the correct person with the correct knowledge to call me. Seems FNB has asked "how can we NOT help you".
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide assistance and feedback around the options available to you regarding your concerns.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide assistance and feedback around the options available to you regarding your concerns.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)