1 reviews | Active since Jun 2018
Premier banking horrible service!!!
I have app**** on the app for a credit card almost 5 weeks ago from FNB. I have been communicating countlessly through the chat service on the app but no one is able to give feedback on how long this will take to be delivered. Even though FNB boasts about quick efficient services, even when i call the contact centre no is able to help me.
I even spoke to and sent numerous emails to Bontle Mo***eng, who is apparently a manager in Premier banking, to complain about the lack of service im receiving. She has not been of help at all.
Its appalling to experience such terrible service from FNB after being happy for so long!
Good day Ntokozo,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Credit Card as well aS FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Ntokozo,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Credit Card as well aS FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)