Premier Banking / FNB Connect = worthless

<p>Good day. I sent a query to my (so called) dedicated team of bankers as I wanted to move to FNB Connect. My first issue is FNB only using 0870 numbers, which are charged at ridiculous rates from a cell phone, thus with no access to a landline this is an impossible option! Sending my technological advanced bank an email should not be an issue right??</p> <p> </p> <p>Now after their usual 24-48 hour turn-around time I still haven't received a response, but at last a few days later I receive a email, only to be informed that they have sent my email to the correct department (which I have done as well, so why require Premier bankers if all they are worth is to sent your request to someone else??). Lucky am I to hear they will phone me 24 - 48 hours!! So in a perfect world, you will be helped after 96 hours as they send your email from one queue to another!! Now, 10 days later, still no call received!! Maybe there was an error in the email indicating 24 - 48 working DAYS and not hours!!</p> <p> </p> <p>I then tried to apply for FNB Connect online, but as there is a technical issue I need to speak to someone, so I appy for the "have someone call you to complete the application option". I also complete the call me option, the complaints option and the Premier complaints option, all without luck!!</p> <p> </p> <p>I however was lucky enough to receive a call from FNB, only wanting to know whether I want an increased credit card limit?? Please move some of those employees to your other departsments as it seems that they are the only ones with working lines in FNB!</p> <p> </p> <p>So after more than 10 days, I still need to beg FNB to please take my business, but still nothing! And I further know that this effort will be fruitless, as nobody from FNB will read the complaint, you will just get their reply that they will escalate the matter and respond within 24 - 48 hours, as FNB received a compliment in a previous review, only for them to reply that they have escalated their complaint and reference number ***x, only for it to be a compliment.</p> <p> </p> <p>So FNB, as I will be taking my business away from you, please have someone look at your clocks, as your 24 - 48 hours are not the same as mine!!</p>