LH
Laercé Heslop
1 reviews | Active since May 2019
10 Jan 2020, 14:10
Premier Banking fees, but the service is lacking
I always struggle when it comes to service with this bank. I’m FOREVER made to hold on lines and get given silly TaTs. What am I even paying for on Premier if I’m gonna still be struggling for service. FNB really never fails to disappoint me.
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Replies (2)LH
Laercé Heslop's updateReviewer Update
10 Jan 2020, 15:52Well this is not true. I get an over-zealous (not in a good way) consultant speaking time me condescendingly when I ask what’s the point if you guys can’t resolve my complaint.
LH
Laercé Heslop's update10 Jan 2020, 15:52
Reviewer Update
Well this is not true. I get an over-zealous (not in a good way) consultant speaking time me condescendingly when I ask what’s the point if you guys can’t resolve my complaint.
LH
Laercé Heslop's updateReviewer Update
12 Jan 2020, 13:442 issues still not resolved 72hours later. Even the complaints department can’t handle themselves. Nothing on the app is working, eBuck website has my incorrect details, their consultant Ethan was helpless with my queries.
My original issue came up because of systems with no validations.
What actually works at FNB???
My original issue came up because of systems with no validations.
What actually works at FNB???
LH
Laercé Heslop's update12 Jan 2020, 13:44
Reviewer Update
2 issues still not resolved 72hours later. Even the complaints department can’t handle themselves. Nothing on the app is working, eBuck website has my incorrect details, their consultant Ethan was helpless with my queries.
My original issue came up because of systems with no validations.
What actually works at FNB???
My original issue came up because of systems with no validations.
What actually works at FNB???