Premier Banking does NOT respond

Item: FNB (First National Bank)
Rating: 2
Author: Neville Y

This is what I received on 3 July..... "We have received your query and would like to advise you that your team of bankers is processing your request. Please expect a response within 48 hours." No further communication. This is not the first time this has happened with Premier Banking. Getting a response is much like contacting your local municipality.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

16 Jul 2018, 13:06

Good Day Neville,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier banking to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply16 Jul 2018, 13:06

Official

Good Day Neville,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier banking to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Neville Y's updateReviewer Update

18 Jul 2018, 13:00

48 hours later and still no response !

Neville Y's update18 Jul 2018, 13:00

Reviewer Update

48 hours later and still no response !