Premier Banking Disgusting service

I did enquiry for a revolving credit, everything went fine read the terms over two days to make sure I could understand and afford it. I then received a quote for X amount on the 18th which clearly states that I had 10 calendar days to decide... I sent in a signed quote on the 22nd (please note x4 days after receiving the quote) and following up from the 23rd - 30th of the month nothing. but wait on the 29th I received an email stating that I should contact "my bankers" via the app chat, a Ashton Feldman did a totally new application after I was clear that I wanted to follow up on the existing quote/offer I was ****ed and logged off from the app. Next day the new application monies are reflecting on my profile? 1) I Never read or received a quote for this money on my profile, and 2) I never asked for it?????????????????? after talking to 42 people who's names I will gladly list no one could help me remove the monies app**** for by Ashton Feldman and colleagues. And as read previously he then offered me to downgrade or close all my accounts????? Like ***??? The people I spoke to was so rude and unhelpful pushing stuff/products on me that I did not want or ask for, why? IF YOU WANNA "HELP" ME Why don't you just flipping do what I ask you and get to the point, if you cant say so, so that I know where I stand. Names of illiterate and uns****ed staff in "Premier" banking to name but a few!: 1)Sanelisiwe Sithole 2)Neo Mazibuko 3)Melissa Adams 4)Reuben Singo 5)Mpho Kgoma 6)Godfrey Makola 7) Ashton Feldman 8)Khanyisile Mbele 9)Nokukhanya Mpungose 10)Rebecca Mbuli 11)Frank Nkrumah-Abebrese 12)Mandisa Kamko 13)Busisiwe Khumalo