Premier banking customer service very disappointing

<p>At the beginning if December, I sent a mail to fnb Premier to assist me. I only received one reply on 13 december 2016, that they will escalate my query and give me feedback. To date still nothing. I don't see why one must pay higher bank fees than a normal account when you get such disappointing service like this! I have been sending numerous emails to both fnb premier and fnb customer care but nobody responds. I used to think that fnb was the best bank, and I would always recommend them, but now, I am closing my accounts and moving banks. I won't put up with customer service like this, especially when you have to pay extra to get it. I even went into the branch at east rand mall. What appalling service I received! They didn't care to even try to help me!</p>