Premier Banking complaint resolution is the worst.

<p>Yesterday I logged a complaint about how you guys deactivated my Bank Your Change account, and you responded and "escalated" the matter, until I got a call from a lady, who told me my complaint was rejected because the Bank Your Change was affected by my account being in excess last month. Now I have one question, my account went on negative on the 8th of November (Tuesday), and the way bank your change works, it usually happens on Sundays, and in this case it would have been on the 6th of November.. But nothing happened. And the way I have noticed, usually the money is sent to the account on the Thursday*(that's how it appears on the statement) before it reflects on Sunday(Thursday would be appearing on my account statement as BANKYOURCHANGE.... 03 November 2016, and nothing happened, so as far as my logic serves me, the bank your change account stopped working before my account went on negative, because it never banked anything the week before it went negative, and your people would never admit to that, all they do is try and BS me, like I don't understand how these things work. The premier team is the worst when it comes to complaint resolution, all they do is try and make excuses like some of us don't understand how bank systems work. </p> <p> </p> <p>And you wonder why you guys are dropped from number 2 to 3 with customer numbers....</p> <p> </p> <p>Just a side note about other banks' efficiency: I tweeted about joing Standard Bank, without tagging them, 5 minutes later they DM'd me, FNB's account was tagged but they will only respond at 4pm I know. Pathetic service even on social media.. SMH.. </p> <p> </p>