1 reviews | Active since Feb 2010
Premier Banking Chat Useless
<p>Been trying to chat with somebody on the banking app according to the widely advertised more convenient and advanced service for Premier Bankers.</p> <p> </p> <p>After waiting 10mins to get a consultant, I finally got one (according to the chat window), but I typed and typed but nobody rep****!</p> <p> </p> <p>Useless feature!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Rapid response and good customer feedback. Very impressed! I still don't know about the App, but at least the complaint was handled well.
Rapid response and good customer feedback. Very impressed! I still don't know about the App, but at least the complaint was handled well.