SS
Shaun S

1 reviews | Active since Jul 2018

13 Jul 2018, 09:40

Premier Banking - Call Center Complaint - NO ANSWER 23 minutes..

I need to urgently get hold of a banking team member as I have crisis. I m a premier client or so they call me on the call I have been waiting to speak to a TEAM MEMBER for the last 23 minutes...

Soooo frustrated, where are you guys..?

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jul 2018, 09:54
Official

Good Day Shaun Sutton,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier banking to investigate and provide resolution.

Feedback will be provided shortly.

***

I do apologise for any inconvenience caused.

Regards,

Client Experience Team

Email address: ***

Tel number: ***

SS
Shaun S's update13 Jul 2018, 10:12
Reviewer Update
Good day CET, I have given my banking instructions to your other e-mail, ********** sent to me via SMS. I trust you will execute my request. Regards, Shaun