PREMIER BANKING AT IT''S WORST!!!

Item: FNB (First National Bank)
Rating: 2
Author: Christo B

Contacted the call centre. Call 1, 7min 45sec got disconnected after requested by consultant to enter card details and pin. No call back. Call 2, 10min, 27sec, cut off? Call 3, 12min 05sec, cut off? Call to Complaints Call Centre. Told by consultant my complaint will be dealt with. Good, but it can take up to 48 hours! Not good. Tried Premier Banking again. Call 4, 5min 06sec, cut off? Call 5...<br> <br> NOT GOOD NOR ACCEPTABLE FNB!!!!<br> <br> Wonder if it will take 48 hours for them to respond to my post?

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Replies (1)

FNB (First National Bank)'s replyOfficial

01 Oct 2015, 09:21

Hello christo bergh,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.

The reference number is 771862.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply01 Oct 2015, 09:21

Official