1 reviews | Active since Nov 2013
Premier banking and credit card application
<p>I literally don't even know where to begin. </p> <p> </p> <p>I have had appalling service from the credit card devision as well as the "team of premier bankers". </p> <p> </p> <p>Not only has the credit card department decided to incorrectly quote me three times, but they loaded the incorrect credit limit. I have phoned them numerious times, only to be sent around in circles. Eventually I phoned a premier banker to have them sort it out - to no avail. </p> <p> </p> <p>So today, I ask them to just phone me back when the lady gets in - as I'm sick of dealing with 10 different people. No call back. I phoned again, to ask for the lady who helped me last night (as she seemed the most compitent) only to be told she'll only be in at 4. Very well, I ask them to make a note for her to phone me when she gets in, it would've been a quick call "hi, why haven't you sent me the quote?" end of discussion. </p> <p> </p> <p>It's now 19:25, and still no call from her. </p> <p> </p> <p>This is beyound disappointing. I will be closing my accounts. </p>
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
Your reference for the above complaint is *** .
Kind Regards
Complaints Resolution
Naomi Petersen
*** (option 1)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
Your reference for the above complaint is *** .
Kind Regards
Complaints Resolution
Naomi Petersen
*** (option 1)
