DdTdT
Donavin du Toit du Toit

1 reviews | Active since Nov 2013

23 May 2017, 19:32

Premier banking and credit card application

<p>I literally don't even know where to begin. </p> <p> </p> <p>I have had appalling service from the credit card devision as well as the "team of premier bankers". </p> <p> </p> <p>Not only has the credit card department decided to incorrectly quote me three times, but they loaded the incorrect credit limit. I have phoned them numerious times, only to be sent around in circles. Eventually I phoned a premier banker to have them sort it out - to no avail. </p> <p> </p> <p>So today, I ask them to just phone me back when the lady gets in - as I'm sick of dealing with 10 different people. No call back. I phoned again, to ask for the lady who helped me last night (as she seemed the most compitent) only to be told she'll only be in at 4. Very well, I ask them to make a note for her to phone me when she gets in, it would've been a quick call "hi, why haven't you sent me the quote?" end of discussion. </p> <p> </p> <p>It's now 19:25, and still no call from her. </p> <p> </p> <p>This is beyound disappointing. I will be closing my accounts. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 May 2017, 11:06
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

Your reference for the above complaint is *** .

Kind Regards

Complaints Resolution

Naomi Petersen

*** (option 1)