Premier Banking, a waste of time and money.

Why pay for premier banking when there's nothing they can do to assist you other than transfer you to the relevant department. I can call the relevant department myself instead of calling premier banking. I spoke to Precious Seloane and explained that I've been trying to get answers on a vehicle finance application with Wesbank and cannot get through to anyone at Wesbank. I asked if she could get someone to call me and her response was that she cannot. She can only transfer me to the same department where I've been on hold for 30 minutes already. So what exactly does premier banking do for me? Your service is ridiculous.