1 reviews | Active since Jul 2012
Premier Banking a waste of time!
<p>I have been contiunously been trying to get my credit card from FNB. First they say the couriers have it, then I call the couriers and they say they sent it back. So i take time off from work because FNB can not get anyone to sort it out, only to waste my time because yet AGAIN no one can help me at FNB. So i call the FNB Premier Banking department, only once again to have empty promises about my credit card being delivered. Then i try calling again today, only for the call to get answered and no one talking. FNB make all these promises about them having this service for Premier Bankers, but in my personal experience its a huge waste of time. <br />Would someone from FNB contact me to resolve this ASAP</p>
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Hi Naomi,
This is still a complete mess.
My card was supposed to be delivered yesterday and now it will only be tomorrow.
I didnt get a phone call to tell me this as usual i need to follow up with FNB to find out what is happening. I can see there are a lot of customers with the same feedback issues all over Hellopeter, this is really not the bank i thought it would be when i moved.
Hi Naomi,
This is still a complete mess.
My card was supposed to be delivered yesterday and now it will only be tomorrow.
I didnt get a phone call to tell me this as usual i need to follow up with FNB to find out what is happening. I can see there are a lot of customers with the same feedback issues all over Hellopeter, this is really not the bank i thought it would be when i moved.