TF
Tarryn F
1 reviews | Active since Dec 2015
11 Dec 2015, 17:27
Premier Banking a disgrace
I have not been more unimpressed with FNB service. I ordered a new credit card on 6th November and asked for it to be delivered to Zambia as I will be here till 16th December, it is now the 11th December and still don't have my card. My old credit card was cancelled ad account blocked. <br> I have sent FNB Premier banking follow up requests, tried to call every courier in town to find out if the card. When I asked who the courier company was as requested a tracking number I just received an email saying \As per our records
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Replies (1)
FNB (First National Bank)'s replyOfficial
14 Dec 2015, 08:25Hello Tarrynfoster ,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832193.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832193.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply14 Dec 2015, 08:25
Official
Hello Tarrynfoster ,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832193.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832193.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)