PREMIER BANKING

I logged a case on the 04 November CAS- ********** - NOQ4MI with regards to downgrading the premier cheque account that I mistakenly agreed to using my banking app. I have made use of the MY SERVICE SUITE since then to follow up on the downgrade. 04 Nov spoke to Clarence which was disconnected therefore I was routed to Kaylene who then transferred me to a banker. Chatted to Bronwyn who opened the case for me, and advised me it would take 7 - 10 working days. On the 24 Nov Sandisiwe told me he would be escalating the following matter. I was told someone would call me back. On the 27 Nov spoke to Kgosi who advised me that a manager would contact me in 48 hours. Today so far I have Nqobile from 14:40 who eventually disconnected me at 14:54. I was then routed to Modisaotsile at 14:57 after waiting for them to fami****ise themselves with the query I was disconnected at 15:22. I am now on the line with Delicia from 15:29.... tell me again why upgrading to the premier cheque account is worth the money you pay??? Seriously reconsidering my choice of bank right now.