MG
Morgan G

1 reviews | Active since Sept 2015

18 Oct 2017, 09:10

Premier Banking

Does the one hand know what the other hand is doing? I really have my reservations. Credit card cancelled 29/09- still waiting for a new one, staff @secure chat TOTALLY *********** - not to mention their Customer Service that handles all complaints from Hellopeter. Still waiting for a response from them on my complaint lodged 11/10.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Oct 2017, 11:32
Official

Good Day,

Thank you for bringing this matter to our attention.

I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to Premier Resolution Centre as well as the Credit Card Division and have requested that they be in contact with you to address your concerns,

Reference number***NF was issued for your complaint.

I do apologise for the frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)