Premier Banking

I used to own FNB gold cheque and credit cards until a month ago when FNB contacted me to move up to premium banking and get platinum cheque and credit cards. I said yes and they delivered my cards. First of all this moved my bank costs up because of premier banking. After this I tried premier banking and the people at the premier lounge were lousy and even ignored some of my emails. I am paying extra for this and they give me worse service than I use to get. Secondly this so called \upgrade"moved my eBucks reward level down from 30% to 5%. So because I am a good customer I get rewarded by paying more for worse service and I am losing around 5000eB per month? If by the end of next week I am not \""downgraded\"" back to gold accounts with an Ebucks reward level of 30% I am moving all of my accounts to another bank on that Monday. Shocking sevice to punish good clients!!! """