SA
Suzanne A
1 reviews | Active since Jan 2016
17 Mar 2016, 07:58
PREMIER BANKING
Completed necessary documents for overdraft upon switching to FNB - confirmation received, however overdraft still not forthcoming. Have had TWO references issued and promises of call backs..... 1 month since switching and still hanging. FNB presently advertising 24 hours service for 'premier' account holders - this is untrue! In hindsight all banks are exactly the same. Once again, service indicative of the bad customer service received from large corps throughout SA!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
17 Mar 2016, 08:29Hello Suzanne@67,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 890100.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 890100.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply17 Mar 2016, 08:29
Official
Hello Suzanne@67,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 890100.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 890100.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)