YK
Yaseen K

1 reviews | Active since May 2016

12 Dec 2016, 09:33

Premier Bankers....or should I say ****ers

<p>I used my FNB Credit Card on the morning of 26/11, when I tried my pin later in the day it did not work, I checked my pin online and saw that my pin had miraculously changed, I logged a call with the premier bankers and followed up numerous times, by phone call, secure chat and email. It is more than 2 weeks and no one has called me back, I was promised that Boitumelo would give me a call, but their motto of "How can we help" is not something they are living up to. It is utterly pathetic that no one has assisted me because a pin changing is a huge security risk, yet they treat it like it is nothing!!!!!!!!!!!!!!!!</p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Dec 2016, 10:15
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

YK
Yaseen K's update21 Dec 2016, 09:55
Reviewer Update

Still awaiting Feedback????????????????

YK
Yaseen K's update03 Jan 2017, 16:27
Reviewer Update

So is no one going to get back to me??????????