RC
Ray C

1 reviews | Active since May 2016

26 Apr 2018, 14:42

Premier Bankers - Don't be fooled, it's just a gimmick to get you to bank with FNB.

I have been patient. But I might very well lose it.

Deshni, thank you for phoning me, transferring my call to some irrelevant department, only to make me hold for 20 minutes and have the call dropped in my ear.

You are an oxygen ***** and I hope that Karma will repay you by having every single service provider you have to deal with for the rest of your life, provide you with the same quality service you are providing to FNB's paying customers.

I do not ever want to speak to you or someone as useless as you are, ever again.

Have a nice day.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Apr 2018, 16:06
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

RC
Ray C's update30 Apr 2018, 07:47
Reviewer Update
Generic responses. At least I received A response.. which is an improvement on the sh*t service the Customer Service Reps offer.