Premier Bankers are Not Particularly Useful

This will be already the third complaint I have with FNB this year - not a great start.<br> <br> I was recently offered an upgrade on my credit card to platinum. I have generally avoided this because of the higher associated costs - but FNB now has an offer of credit and cheque card at R199 a month. Weighing up the options, I decided it was worthwhile. <br> <br> However, in, what seems to be becoming a tradition of errors, I see that I am being charged the R199 and still being charged a credit card fee in addition. I have tried three times to contact the premium banker suite (touted as being very useful and helpful), and in 2 weeks have had no response. I don't see it being a difficult task to explain why the charges are being levied, and sorting it out if appropriate - FNB's action suggests otherwise.